In this episode, Steven Lyon shares his learnings from 20 years in the food service industry, having experience at both the USDA and at Chick-Fil-A. He speaks to the importance of improving the food service business model, and how Chick-fil-A has achieved operational excellence that others want to emulate through maintaining a safe, clean, and enjoyable experience for guests.
In this episode, Steven Lyon shares his learnings from 20 years in the food service industry, having experience at both the USDA and at Chick-Fil-A. He speaks to the importance of improving the food service business model, and how Chick-fil-A has achieved operational excellence that others want to emulate through maintaining a safe, clean, and enjoyable experience for guests.